The glass door to his 5-year-old oven shattered a few years back, but Gregg Davis was not terribly bothered by it. When he called the manufacturer—long after the warranty had expired—they assured him that they would take of it. The company replaced it and included the labor as well.
On the other hand, his parents had a refrigerator with a ceiling light that wouldn’t turn off. The design flaw ended up costing them $500.