The Home Depot Selects ON Technology Solution
ON Technology Corporation (Nasdaq: ONTC), a leading provider of enterprise infrastructure management solutions, today announced that The Home Depot (NYSE: HD) has selected ON Command CCM(R) to manage its worldwide network of 150,000-plus retail workstations in over 1,300 store locations. Home Depot's significant investment in ON Command CCM allows the company to rapidly deploy and continuously update mission-critical store applications and Windows 2000 operating systems to all of its retail stores from centralized UNIX servers over the company's internal network.
"With ON Command CCM, The Home Depot is significantly reducing IT infrastructure costs while simultaneously providing superior customer service," said Michael E. Anderson, Vice President of Information Systems (IS) for The Home Depot. "We chose ON Command CCM after a comprehensive evaluation of competitive offerings, and no other vendor comes close. ON's unique solution delivers superior enterprise scalability and reliability as well as comprehensive lifecycle management. We are also impressed by the system's open and flexible architecture, which allows us to easily integrate it with our existing infrastructure such as LDAP-based directory services."
ON Command CCM reduces infrastructure costs for The Home Depot by eliminating the need for technicians to travel to remote stores to install and configure new Windows 2000-based workstations. Customer service is also enhanced because new and updated store applications (such as custom paint mixing and kitchen cabinet design programs) are now immediately available at all remote stores. Unlike conventional management solutions, ON Command CCM is the only enterprise-class system that offers comprehensive lifecycle management of remote systems, including operating system installations and disaster recovery as well as installation of applications, ongoing updates, and content.
With a new store opening every 43 hours on average, The Home Depot needed an enterprise management system to rapidly and reliably roll-out new workstations as well as constantly keep them up-to-date. The company also needed an automated mechanism for rapidly performing disaster recovery on store workstations in case of accidental misconfiguration or corruption, in order to further enhance customer satisfaction and minimize costly down-time in the stores.
The Home Depot currently operates in 48 states in the USA as well as in Canada, Mexico and the Caribbean. The company's IT infrastructure consists of UNIX servers and retail workstations running Microsoft Windows connected over a corporate Wide Area Network (WAN).
"We're delighted to have The Home Depot as one of our key customers," said Abraham N. Ayat, Vice-President of Field Operations at ON Technology. "With their significant investment in our technology, The Home Depot will benefit from active participation in our product planning reviews as we continue to ensure the delivery of high-quality products and services that solve our customers' mission-critical business challenges."