Editorial: Crystal Ball as Design Tool
by Richard Babyak
May 1, 2008
The word itself should have been the tipoff: subprime. That observation poses the obvious questions. Would you
knowingly entrust yourself to a subprime surgeon? Would you knowingly fly on a
subprime airplane? Yet, in spite of the clear warning label, the allegedly
shrewd investment community bought into subprime mortgages in a huge way,
subsequently igniting the nation’s current economic crisis. Isn’t this the same
professional class of people presuming to advise us on how to plan our
retirements? Maybe we should be getting our advice from Madame Zsofia , the
fortune teller, at least she charges less.
The larger
questions are clear. How long does the economic downturn last? How deep does it
go before hitting bottom? And then there’s the big daddy question that hounds
anyone in trend analysis and affects any company making consumer products. Is
this a temporary phenomenon, or does it portend a long-term shift in consumer
behavior? In the case of the former, the optimal strategy is to just hold on
tight, batten down the hatches, and wait until the storm passes. Responding to
the latter case may require a change in the way a company goes to market by
altering its product mix or even product designs.
If
consumers revert to a more frugal spending pattern for an indefinite time
period, it spells more than just a decline in unit shipments. It may result in
scaled-down, purchasing decisions, such as buying the smaller unit or the one
with fewer features. For manufacturers, that means selling fewer high-margin
products. That’s not a small matter in an age when profit margins are being
squeezed at both ends: the big retail chains pushing on price at one end;
skyrocketing materials costs pushing at the other. A shift in the types of
products being sold can have large consequences on profitability and product
development strategies.
Take major appliances, for example.
Two decades ago, appliances had similar features and appearances, and companies
went to market in similar fashion, with products slotted into established tiers
of good, better, best, and priced accordingly. Much has changed since those
simpler times. The 90s brought the introduction of professional style,
stainless-steel appliances; the rollout of electronic controls, which permitted
programmable features and advanced sensing; the first high-speed cooking
appliances; the arrival of sophisticated, front-loading clothes washers; more
stylish, distinctive designs; and much more.
Consumers
showed an eagerness to buy these innovative appliances and a willingness to pay
the higher price to have them, fueling a surge in the development and sales of
upscale, high-end products. Some industry observers saw the traditional
three-tier market realigning into a two-tier market, with consumers in the
middle moving to either the low or high end, and with more opportunities for
growth and profits in the latter. Consumer belt-tightening has already forced a
pause in that trend. But if the belt-tightening becomes prolonged enough to
turn the pause into a reversal, then what?
There’s more at
stake than merely a dip in wine cooler sales. Such a reversal would create a
huge challenge. Manufacturers can’t retreat from the high technology consumers
have come to expect, so their product designers would have to figure out how to
provide it at lower cost while faced with soaring costs for components and
materials.
The immediate dilemma, however, is determining
whether a fundamental market transition is coming. Economists are fond of
reminding us that recessions are defined in retrospect. They don’t confirm
we’ve had one until it’s over. Paradigm shifts tend to work the same way. You
don’t know for sure you need one until you’re past the optimal time for making
it. None of this is comforting to the product platform planners who must think
years ahead. Perhaps it’s time to add Madame Zsofia to the planning team.
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