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Editorial: Crystal Ball as Design Tool
by Richard Babyak
May 1, 2008

ARTICLE TOOLS
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The word itself should have been the tipoff:  subprime. That observation poses the obvious questions. Would you knowingly entrust yourself to a subprime surgeon? Would you knowingly fly on a subprime airplane? Yet, in spite of the clear warning label, the allegedly shrewd investment community bought into subprime mortgages in a huge way, subsequently igniting the nation’s current economic crisis. Isn’t this the same professional class of people presuming to advise us on how to plan our retirements? Maybe we should be getting our advice from Madame Zsofia , the fortune teller, at least she charges less.

The larger questions are clear. How long does the economic downturn last? How deep does it go before hitting bottom? And then there’s the big daddy question that hounds anyone in trend analysis and affects any company making consumer products. Is this a temporary phenomenon, or does it portend a long-term shift in consumer behavior? In the case of the former, the optimal strategy is to just hold on tight, batten down the hatches, and wait until the storm passes. Responding to the latter case may require a change in the way a company goes to market by altering its product mix or even product designs.

If consumers revert to a more frugal spending pattern for an indefinite time period, it spells more than just a decline in unit shipments. It may result in scaled-down, purchasing decisions, such as buying the smaller unit or the one with fewer features. For manufacturers, that means selling fewer high-margin products. That’s not a small matter in an age when profit margins are being squeezed at both ends: the big retail chains pushing on price at one end; skyrocketing materials costs pushing at the other. A shift in the types of products being sold can have large consequences on profitability and product development strategies.

Take major appliances, for example. Two decades ago, appliances had similar features and appearances, and companies went to market in similar fashion, with products slotted into established tiers of good, better, best, and priced accordingly. Much has changed since those simpler times. The 90s brought the introduction of professional style, stainless-steel appliances; the rollout of electronic controls, which permitted programmable features and advanced sensing; the first high-speed cooking appliances; the arrival of sophisticated, front-loading clothes washers; more stylish, distinctive designs; and much more.

Consumers showed an eagerness to buy these innovative appliances and a willingness to pay the higher price to have them, fueling a surge in the development and sales of upscale, high-end products. Some industry observers saw the traditional three-tier market realigning into a two-tier market, with consumers in the middle moving to either the low or high end, and with more opportunities for growth and profits in the latter. Consumer belt-tightening has already forced a pause in that trend. But if the belt-tightening becomes prolonged enough to turn the pause into a reversal, then what?

There’s more at stake than merely a dip in wine cooler sales. Such a reversal would create a huge challenge. Manufacturers can’t retreat from the high technology consumers have come to expect, so their product designers would have to figure out how to provide it at lower cost while faced with soaring costs for components and materials.

The immediate dilemma, however, is determining whether a fundamental market transition is coming. Economists are fond of reminding us that recessions are defined in retrospect. They don’t confirm we’ve had one until it’s over. Paradigm shifts tend to work the same way. You don’t know for sure you need one until you’re past the optimal time for making it. None of this is comforting to the product platform planners who must think years ahead. Perhaps it’s time to add Madame Zsofia to the planning team.


Richard Babyak
babyakr@bnpmedia.com
Richard Babyak is editor of Appliance Design Magazine. He can be reached at 440/886-1210.


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